Senior Client Manager - Employee Health & Benefits

Marsh McLennan•Fargo, ND

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC). As our Senior Client Manager on the Employee Health & Benefits team, you’ll manage client relationships and ensure the effective delivery of employee benefits services. This position involves overseeing benefit annual enrollment periods, addressing day-to-day service issues, and maintaining comprehensive documentation of client interactions. The Senior Client Manager serves as the primary point of contact for clients, providing expert guidance on welfare benefit plans and regulatory compliance while fostering strong relationships with clients, vendors, and internal teams. The client management team relies on the Senior Client Manager to anticipate and resolve complicated service issues independently, only escalating for further assistance when solution needs additional approval.

Requirements

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent is required.
4+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker.
State Life & Health Insurance License (Required within 3 months of hire).
Proven experience in anticipating client needs and developing solutions to client problems.
Experience in customer service or project management.
Extensive knowledge of group insurance products (medical, dental, vision, life, and disability) and the ability to research regulatory issues to provide accurate guidance to clients.
Excellent written, verbal, and presentation skills, with effective public speaking capabilities.
Proficient in Microsoft Office applications (Word, PowerPoint, Outlook)
Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight).
Ability to work independently, manage multiple tasks under pressure, and meet deadlines in a high-production environment.
Detail-oriented, organized, and resourceful, with a professional demeanor.
Ability to navigate relationships and effectively address client expectations at various levels within the client organization.

Responsibilities

Manage client relationships and ensure the effective delivery of employee benefits services.
Oversee benefit annual enrollment periods.
Address day-to-day service issues.
Maintain comprehensive documentation of client interactions.
Serve as the primary point of contact for clients.
Provide expert guidance on welfare benefit plans and regulatory compliance.
Foster strong relationships with clients, vendors, and internal teams.
Anticipate and resolve complicated service issues independently.
Escalate for further assistance when solution needs additional approval.