Client Manager - Employee Health & Benefits

Marsh McLennan • Fargo, ND

1d • Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Client Manager for their Employee Health & Benefits team. This role involves developing and maintaining strong business relationships with clients, ensuring exceptional service delivery, and managing various aspects of employee benefits programs. The Client Manager acts as a liaison between clients and vendors, oversees compliance and regulatory issues, and supports marketing and renewal processes. The position also plays a key role in business development initiatives and internal collaboration to enhance client satisfaction and retention. The client management team relies on the Client Manager to resolve complicated service issues and escalate for further assistance when needed.

Requirements

• Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent
• 3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker
• Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability
• State Life & Health Insurance License (Required within 3 months of hire)
• Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations
• Strong public speaking, verbal, and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight)
• Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects
• Detail-oriented with effective problem-solving and resolution skills
• Capable of working independently and under pressure while maintaining a positive attitude
• Ability to thrive in a fast-paced team environment while upholding professionalism

Responsibilities

• Developing and maintaining strong business relationships with clients
• Ensuring exceptional service delivery
• Managing various aspects of employee benefits programs
• Acting as a liaison between clients and vendors
• Overseeing compliance and regulatory issues
• Supporting marketing and renewal processes
• Playing a key role in business development initiatives
• Internal collaboration to enhance client satisfaction and retention
• Resolving complicated service issues and escalating for further assistance when needed

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees