Client Manager Employee Benefits

Kraus-Anderson Incorporated•Burnsville, MN

2h•Onsite

About The Position

Kraus-Anderson Companies, founded over 100 years ago, operates with the guiding principle of prioritizing client needs, aiming to be the agent of choice by solving difficult commercial or personal problems with innovative solutions. Kraus-Anderson is dedicated to fostering a dynamic and inclusive workplace, empowering employees with the tools for success. As a Benefits Client Manager, you will serve as a key day-to-day service partner for large employer accounts, acting as a secondary point of contact. Your role involves delivering exceptional client support across benefits administration, renewals, and carrier communication. You will support Account Executives and collaborate closely with clients, carriers, and internal teams to address service needs, resolve issues, and guide clients through each phase of the annual benefits cycle.

Requirements

Valid Minnesota Life/Health Insurance License
Minimum of 1 year large business group life/health Customers Service experience
Ability to work collaboratively across departments

Nice To Haves

Prior experience using Applied EPIC

Responsibilities

Understand and actively work toward agency goals and strategies
Understand and actively round accounts by offering additional agency services
Engage with clients and process daily customer service requests, such as communicating claims or portal issues with carriers, assisting client in answering employee questions on enrollment, id cards, qualifying events, and working with team to research compliance questions
Process marketing and renewal activities as directed
Follow workflows for Renewal Process, Open Enrollment Process, New Business Process, and Mid-Year Review Process
Assist with client projects as directed by account executive or sales producer
Complete additional projects as developed and assigned by your supervisor or management