Client Manager - Employee Health & Benefits

Marsh McLennan•Fargo, ND

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is an award-winning, inclusive, Top Workplace culture that provides business insurance, employee health & benefits, retirement, and private client insurance solutions across North America. They combine personalized local service with global resources. As a Client Manager on the Employee Health & Benefits team, the role involves developing and maintaining strong client relationships, ensuring exceptional service, and managing various aspects of employee benefits programs. Key responsibilities include acting as a liaison between clients and vendors, overseeing compliance and regulatory issues, and supporting marketing and renewal processes. The Client Manager also contributes to business development and internal collaboration to enhance client satisfaction and retention, and is responsible for resolving complicated service issues.

Requirements

Bachelor’s degree in business, finance, human resources, communication, or a related field, or equivalent work experience and high school diploma/equivalent
3+ years of experience in the employee benefits industry, ideally with an employer, insurer/administrator, consultant, or broker
Experience in managing, implementing, and renewing group health & welfare plans, including medical, dental, vision, life, and disability
State Life & Health Insurance License (Required within 3 months of hire)
Strong understanding of ACA, HIPAA, ERISA, COBRA, and other relevant employee benefit regulations
Strong public speaking, verbal, and written communication skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proficient in Agency Management Systems (i.e. EPIC, BenefitPoint, ImageRight)
Strong organizational, project planning, and management skills with the ability to prioritize and coordinate multiple projects
Detail-oriented with effective problem-solving and resolution skills
Capable of working independently and under pressure while maintaining a positive attitude
Ability to thrive in a fast-paced team environment while upholding professionalism

Responsibilities

Developing and maintaining strong business relationships with clients
Ensuring exceptional service delivery
Managing various aspects of employee benefits programs
Acting as a liaison between clients and vendors
Overseeing compliance and regulatory issues
Supporting marketing and renewal processes
Playing a key role in business development initiatives
Internal collaboration to enhance client satisfaction and retention
Resolving complicated service issues and escalating for further assistance when needed