Client Manager - New York Small Group

Nava Benefits

1d • Remote

About The Position

Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare — yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience. Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. We’re the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease. In a $50B industry hungry for change, Nava is built to win — lowering costs for employers, delighting employees, and reshaping how healthcare works for millions of Americans. We’re hiring a Small Group Client Manager to join our East Coast Client Success team and support our New York client portfolio. This role is ideal for someone who can roll up their sleeves on the tactical work while also serving as a consultative benefits expert who leads client engagements with strategic insight. We’re specifically looking for experience independently managing small group employer relationships in the 50-100 life range. This is a fully remote role, with a strong preference for New York based candidates or those with extensive NY small group group experience. What makes this opportunity unique: at Nava, you’ll be on the frontlines supporting our #fixhealthcare mission by helping employers and employees get more value from their benefits. You’ll have the chance to make an outsized impact, while working with industry leading AI-powered tools transforming how HR teams manage renewals and how employees experience their benefits. This is a chance to do the work you love, championing client relationships, guiding members through the benefits journey, and delivering creative strategies, while also helping us dismantle the outdated, antiquated practices that keep this industry stuck in the stone ages. At Nava, you get to be the change that makes benefits smarter, simpler, and actually work for people. Join us!

Requirements

• Bachelor's Degree in a business-related field and/or equivalent education
• 5-10 years of employee benefits experience with a brokerage
• A minimum of 5+ years of recent experience independently managing accounts with minimal guidance or AE/Consultant support
• Recent experience supporting: New York small employer groups (50-100 lives)
• Strong knowledge of small group plans and products
• Strong knowledge of financial arrangements and health products including fully insured and level funded arrangements.
• New York Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

Responsibilities

• Own the Outcome of Your Book of Business: Manage a portfolio of New York small group employer clients (50–100 lives), serving as their trusted advisor and proactively addressing needs throughout the plan year.
• Strategic Planning and Execution: Lead annual service plan execution including renewals, open enrollment, compliance support, vendor deployment, and member education.
• Innovate Benefits Strategies: Design creative, consultative benefit solutions based on strong knowledge of the New York marketplace, alternative funding arrangements, carriers, and products.
• Create and Present Client Deliverables: Develop and deliver materials such as renewal presentations, financial reporting, budget reviews, and education sessions for clients and members.
• Enhance Client Experience: Collaborate with internal teams and vendor partners to streamline day-to-day servicing, ensure exceptional delivery, and strengthen Nava’s client success capabilities.
• Manage and Deepen Relationships: Foster executive-level relationships with client leaders and create superfan clients by consistently delivering novel benefit solutions.

Benefits

• Medical insurance, including a $0 premium HDHP plan for individuals
• Dental
• Vision
• Telehealth and Virtual Primary Care Visits
• OneMedical membership
• Wellhub
• A $50 monthly benefit to improve your mental or physical health
• Stock options
• 401(k) with a $2,000 match
• FSA
• HSA
• Access to Origin Financial
• Flexible PTO
• 12 weeks of paid parental leave with 2 weeks of transition time
• $50 monthly connectivity reimbursement
• Company-paid short-term disability
• Company-paid long-term disability
• Company-paid life insurance
• Additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage
• $1,000 home office setup stipend
• Access to an Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level