General Manager - Irish Pub - New York New York
About The Position
Step into a high-impact leadership role as the General Manager at the Irish Pub within New York-New York Hotel & Casino, where you’ll lead the full scope of restaurant operations and set the tone for a lively, high-energy dining experience. In this role, you’ll guide and develop your management and service teams, ensuring alignment with MGM Resorts standards while driving both operational excellence and financial performance. You’ll oversee staffing, scheduling, and training, optimize reservations and cover flow, and execute key initiatives that enhance efficiency and service delivery. You’ll champion a culture of excellence, uphold brand standards, and create dynamic, memorable guest experiences that keep guests coming back.
Requirements
- High School Diploma or GED required
- 2+ Years of Prior Relevant Experience required
- Must be 21 years of age or older
- Previous experience as a Manager of a High-Volume restaurant or similar environment
- Previous experience managing employees under a collective bargaining agreement
Responsibilities
- Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability.
- Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff.
- Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
- Maintain the highest standards of health, sanitation and cleanliness within all areas of Beverage.
- Responsible for completion of all company compliance training by the restaurant staff.
- Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment.
- Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
- Manages Restaurant’s guest feedback channels through approved company practices.
- Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.
- Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
