Client Success Manager (New York) - Audigent (Hybrid)

Experian • New York, NY

1d • Hybrid

About The Position

Experian is a global data and technology company that empowers people and businesses worldwide by redefining lending practices, preventing fraud, simplifying healthcare, creating marketing solutions, and providing insights into the automotive market through data, analytics, and software. They also help millions achieve financial goals and save time and money, operating across diverse sectors like financial services, healthcare, automotive, agribusiness, and insurance. Experian is a FTSE 100 Index company with 22,500 employees in 32 countries, headquartered in Dublin, Ireland. Audigent, an Experian company, is a leading data activation, curation, and identity platform. Its platform utilizes privacy-safe, first-party data to maximize media addressability and monetization without cookies. Audigent is transforming programmatic advertising with its SmartPMP™, ContextualPMP™, and CognitivePMP™ products, which leverage AI and machine learning to package consumer-safe data with premium inventory. As a Client Success Manager on the Strategic Accounts team, you will support the management and growth of Audigent's enterprise clients. This involves collaborating with Senior CSMs and Account Directors to develop client strategies, manage daily account operations, and ensure excellent service delivery. The role offers an opportunity to learn the programmatic advertising ecosystem and develop skills in client management, data analysis, and strategic account growth. This is a hybrid role based in New York, NY, requiring 2-3 days per week in the office.

Requirements

• 0-3 years of experience in account management, client success, or digital advertising
• Bachelor's degree or equivalent practical experience
• Career aspirations in advertising technology and digital media
• Experience with basic digital advertising concepts
• Proficiency in Excel (can perform complex functions)
• Experience working with data and create basic reports
• Stay up to date with industry trends in programmatic advertising, DSPs, and data platforms
• Experience analyzing data and identify patterns

Nice To Haves

• Previous experience in ad tech, media, or marketing
• Familiarity with programmatic advertising concepts
• Experience with client-facing roles

Responsibilities

• Support senior team members in managing strategic client relationships
• Help with daily client communications and requests
• Help prepare and deliver performance updates, QBRs, and campaign reports
• Participate in client calls and meetings, taking detailed notes and following up on action items
• Maintain Deal Libraries, targeting strategies, and account documentation
• Support implementation of PMP deals and data segment activations
• Monitor performance of data solutions and identity products
• Help analyze audience insights and campaign effectiveness
• Help create client-facing reports and presentations
• Track Indicators and maintain performance dashboards
• Support delivery of audience analysis and recommendations
• Coordinate with our teams (Product, Solutions, Marketing) on client requests
• Help gather and document client feedback for product improvements
• Support account planning projects
• Help identify upsell opportunities within existing accounts
• Develop expertise in programmatic advertising and the Audigent & EMS product suite
• Learn to identify client needs and recommend appropriate solutions
• Build understanding of market trends, audience insights, and competitive landscape
• Participate in training sessions and industry events

Benefits

• Great compensation package and sales incentive plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work fully remote, hybrid or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
• DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees