Client Success Manager (New York) - Audigent (Hybrid)

Experian•New York, NY

4h•Hybrid

About The Position

Experian is a global data and technology company that empowers people and businesses by redefining lending practices, preventing fraud, simplifying healthcare, creating marketing solutions, and gaining insights into the automotive market. With a team of 22,500 people across 32 countries, Experian invests in advanced technologies to unlock the power of data. Audigent, a part of Experian, is a leading data activation, curation, and identity platform. Its pioneering platform leverages privacy-safe, first-party data to maximize media addressability and monetization at scale without relying on cookies. Audigent transforms the programmatic landscape with its SmartPMP™, ContextualPMP™, and CognitivePMP™ products, which utilize artificial intelligence and machine learning to package consumer-safe data with premium inventory supply. As a Client Success Manager on the Strategic Accounts team, you will support the management and growth of Audigent's enterprise clients. This involves helping to build client strategies, managing daily account operations, and ensuring exceptional service delivery. The role offers an opportunity to learn the programmatic advertising ecosystem and develop skills in client management, data analysis, and strategic account growth. This is a hybrid role based in New York, NY, with an expectation to work in the office 2-3 days per week.

Requirements

0-3 years of experience in account management, client success, or digital advertising
Bachelor's degree or equivalent practical experience
Career aspirations in advertising technology and digital media
Experience with basic digital advertising concepts
Proficiency in Excel (can perform complex functions)
Experience working with data and create basic reports
Stay up to date with industry trends in programmatic advertising, DSPs, and data platforms
Experience analyzing data and identify patterns
Previous experience in ad tech, media, or marketing
Familiarity with programmatic advertising concepts
Experience with client-facing roles

Responsibilities

Support senior team members in managing strategic client relationships
Help with daily client communications and requests
Help prepare and deliver performance updates, QBRs, and campaign reports
Participate in client calls and meetings, taking detailed notes and following up on action items
Maintain Deal Libraries, targeting strategies, and account documentation
Support implementation of PMP deals and data segment activations
Monitor performance of data solutions and identity products
Help analyze audience insights and campaign effectiveness
Help create client-facing reports and presentations
Track Indicators and maintain performance dashboards
Support delivery of audience analysis and recommendations
Coordinate with our teams (Product, Solutions, Marketing) on client requests
Help gather and document client feedback for product improvements
Support account planning projects
Help identify upsell opportunities within existing accounts
Develop expertise in programmatic advertising and the Audigent & EMS product suite
Learn to identify client needs and recommend appropriate solutions
Build understanding of market trends, audience insights, and competitive landscape
Participate in training sessions and industry events

Benefits

Great compensation package and sales incentive plan
Core benefits including full medical, dental, vision, and matching 401K
Flexible work environment, ability to work fully remote, hybrid or in-office
Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays
DEI (Diversity, Equity, Inclusion) focus
Work/life balance
Development opportunities
Authenticity
Collaboration
Wellness programs
Reward and recognition
Volunteering opportunities