Client Manager

Actalent•Raleigh, NC

5d•$54,000 - $62,000•Onsite

About The Position

Actalent connects passion with purpose and our vision is to impact millions of lives through engineering and sciences efforts. With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We're seeking a Client Manager to join our dynamic team! The Client Manager has multiple responsibilities. Primarily, the Client Manager is responsible for overall account management to include the supervision of the team assembled to service the account. The Client Manager must have the ability to effectively communicate to consultants, potential consultants, client contacts and internal contacts. The OPM is responsible for prioritizing requisitions and directing the work of On-Premise Recruiters.

Requirements

Bachelor’s degree preferred
1-3 years of experience with any one or a combination of the following with a high emphasis on customer service: High volume recruiting, Managing a high volume account, Providing on-premise support to a client
Experience collaborating in a team-oriented environment
Interpersonal and verbal communication skills

Responsibilities

Develop creative recruiting resources and networking activities to attract qualified colleagues interested in contract, contract to hire and direct placement employment
Maintain consultant requisition process by qualifying openings with the client
Coordinate the fulfillment of open requisitions with the Delivery team
Perform all necessary consultants screening to ensure their qualifications meet open positions (i.e. interviews, reference checks, skills testing, background checks, etc…)
Maintain and manage consultants work force according to the client specific requirements, manage feedback in tandem with client specific requirements
Follow Injury Reporting Protocol by communicating with the appropriate internal contact and the local medical facility that provides post accident care
Serve as the interface between client managers, local office (if applicable) and consultants. This includes regular attendance of client production and/or staff meetings
Identify and participate in networking activities such as attending career fairs as needed and cold calling on schools, organizations, and outplacement services to promote Actalent
Prepare client specific reports on an ad hoc basis or as required by Service Agreement. Meet with client to discuss and review reports
Maintain all documentation using Actalent online system and access database to track information and hiring metrics regarding candidates and sourcing strategies
Execute routine audit of consultant PPE compliance
Maintain a professional work environment in alignment with current client culture
Utilize the available and appropriate resources of Actalent for conflict resolution

Benefits

Continued education and training
Comprehensive, structured training program
Formal and informal mentorship programs
Positive and supportive culture
Opportunity for internal advancement
Base salary of $54,000 (with opportunity for annual merit increase)
Annual bonus potential up to $2,000 (with opportunity for annual merit increase)
Company-funded investment plan
Cell phone allowance: Up to $100/month
Healthcare, dental, vision, and 401(k)
20 days paid time off (accrued per year)
Employee discounts
Tuition reimbursement program