Client Manager

Gallagher • Little Rock, AR

3h • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for someone who thrives on building strong relationships and delivering exceptional service. As a Client Manager, you’ll manage a portfolio of accounts, ensuring our clients feel supported and valued. You’ll work closely with our team to provide tailored insurance solutions that meet client needs while contributing to our shared goals.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• The ability to explain complex issues in simple terms, whether over the phone or in presentations.
• A proactive approach to identifying opportunities and driving results.
• A knack for building relationships and solving problems.
• A commitment to teamwork and collaboration.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Responsibilities

• Build and maintain strong relationships with clients, understanding their unique needs.
• Lead the renewal process, collaborating with the production team to deliver timely and effective solutions.
• Identify opportunities to expand services and coverage, helping clients protect what matters most.
• Foster a culture of continuous improvement, ensuring we exceed client expectations every step of the way.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree