Client Manager

Foundever®•Remote, Any

3d•Remote

About The Position

Foundever™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. The Client Manager will lead strategic initiatives to drive revenue growth, manage key client relationships, and expand the company's market presence for the Self-Service content product. This role requires a dynamic Account Manager with a proven track record in sales, client management, and business development, who can seamlessly integrate these functions to achieve business objectives.

Requirements

Proven experience in account management, business development, and sales roles.
Strong strategic thinking and ability to translate business objectives into actionable plans.
Exceptional interpersonal and communication skills, with a track record of building and maintaining strong client relationships.
Ability to speak and write natively in English and French (as we have a few clients that only collaborate in French with us).
Results-oriented with a focus on achieving and exceeding revenue targets.
This role requires a blend of strategic client relationship management, business development, and a hands-on approach to driving business growth.

Responsibilities

Oversee the retention and growth of existing key accounts by fostering strong client relationships, ensuring customer satisfaction, and identifying upsell & cross sell opportunities for clients in the U.S. market.
Identify and pursue new business opportunities (inside and outside of Foundever) including market expansion and new client acquisition to drive revenue growth, for Self-Service content business.
Pursue sales initiatives (upsell, cross sell, new business), sales strategies, set performance targets, and ensure consistent achievement of sales goals for existing and potential new clients.
Collaborate with other client/account managers and executive leadership, Solutions team, and Customer Success team(s) in the Foundever organization to align sales, account management, and business development strategies with the overall business goals, and to ensure integrating the Qelp proposition into the Foundever client operations organization.
Monitor and analyze sales performance metrics, client health, and client satisfaction data, and market trends to inform strategic decisions and optimize business processes with existing and new clients.