Client Manager

Gallagher • Baton Rouge, LA

1d • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we believe in shaping a future defined by excellence. As a Client Manager, you’ll be at the heart of our commitment to delivering high-quality service to clients. You’ll manage a portfolio of accounts, ensuring client satisfaction and retention while contributing to our shared goals. This role is your opportunity to build lasting relationships and make a meaningful impact.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• A knack for building and maintaining relationships with clients.
• The ability to explain complex insurance solutions in simple terms.
• A proactive approach to identifying opportunities for growth and improvement.
• Strong organizational skills to manage multiple accounts effectively.
• A commitment to ethical practices and teamwork.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Responsibilities

• Lead the day-to-day management of client accounts, ensuring their needs are met with care and precision.
• Collaborate with the Production team to deliver tailored solutions during the renewal process, securing existing business and identifying opportunities for growth.
• By cultivating strong relationships with clients and their representatives, you’ll enhance Gallagher’s value and drive success for both the clients and the organization.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree