Client Manager National Accounts

The Standard • Virtual OR, OR

2d

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Requirements

• Proven ability to develop meaningful, effective business relationships
• Exceptional customer service, including excellent communication and organization skills.
• Ability to plan and organize workload, adapting to changing priorities and diverse customer needs.
• Analyze, interpret, and apply benefit contract provisions to varied, complex situations.
• Make sound, independent judgments.
• Ability to provide timely and thorough responses to inquiries and continuously finds ways to improve and promote the service experience.
• 4-5 years of relevant, progressive work experience in group insurance administration, with an emphasis in customer service, human resources and/or account management.
• Proficiency with Selerix/Ready Enroll, Excel, Power BI, Salesforce.
• High School Diploma Required.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Cultivate meaningful, effective relationships with policyholders and producers through responsive communication, problem resolution and exceeding customer expectations.
• Work closely with clients to understand their needs and concerns, acting as a liaison between internal home office departments and the clients to initiate plan improvements and resolve administrative inconsistencies, ensuring the best possible outcomes for all parties involved.
• Research and respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claim escalations, contract issues and other group Life, Disability, Absence and Supplemental Insurance related requests.
• Provide reports to policyholders and brokers on claims, utilization, billing, etc. as needed and requested.
• Facilitate the enrollment process, which will involve preparation of enrollment materials, ensuring accuracy and working with our internal teams to print materials and meet with our benefit counselors to educate them on our product offerings.
• Participate in various projects or initiatives.

Benefits

• medical, dental, vision
• 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED