Client Manager, Lease Administration

JLL•Pittsburgh, PA

4d•$65,000 - $70,000•Hybrid

About The Position

JLL is seeking a Lease Administration Client Manager to join their Lease Administration team. This role supports a diverse set of client needs, from basic lease abstractions and critical date management to full financial management of landlord invoices and reconciliation audits. The platform provides comprehensive knowledge and data access across portfolios to enable clients to make strategic real estate decisions. The Client Manager will have exposure to the full scope of the Lease Administration platform, bringing strong knowledge of Corporate Real Estate to clients and team members. This role is key in providing oversight, management, and development to the broader Lease Administration Team, abstracting and reviewing client leasing details, and driving client deliverables and key initiatives. The position ensures accuracy, management, and resolution of client leasing management, expert client support, and business growth. Success in this role requires accurate reporting and reconciliation, fostering critical relationships, a customer-first mindset, and exceeding client expectations.

Requirements

Bachelor’s degree
At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams
Strong financial/analytical skills
Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks
Ability to spot issues proactively and head them off and/or start the solutioning process
Ability to understand and interpret data, and use of technology to be more efficient
Desire to learn and grow
Proficiency in Microsoft Office suite (Word, Excel & Outlook)
Ability to consolidate data and master company specific account and database programs
Strong, proactive and effective communication skills are important – both written and spoken
Ability to work independently, multi-task under pressure, and manage your time to meet deadlines
Strong interpersonal skills with an ability to interact with executive level external and internal clients
Ability to build strong relationship and work within various internal teams
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Multilingual a plus
Advanced skills in Microsoft Excel to slice, dice, and filter large data sets
Willingness for light travel
Dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business
Learning to ask the right questions to understand the underlying needs of our clients
Accountable for delivery of projects against expectations, including on-budget and to outlined/agreed upon specifications
Proactive and innovative with solutions for your stakeholders
Keep on top of tasks and will remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests
Openly embrace change and have passionate for driving yourself, the team and the firm forward
Want to work as part of a diverse, collaborative, driven and professional team

Responsibilities

Serving as Relationship manager and first point of client escalations
Client/vendor/landlord relationship management
Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
Resolution of rent and other landlord/tenant issues
Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
Coordinate invoicing to client(s) and collections as necessary
Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
Support, exposure and leadership of other special projects as assigned by manager