Client Manager, Lease Administration

JLL•Pittsburgh, CO

2d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Client Manager, Lease Administration Work Schedule: Hybrid, 7am-9am to 4pm-6pm eastern time zone preferred Reports to: Director, Lease Administration Estimated base salary for this position is: $65,000 - $70,000 We are seeking a Lease Administration Client Manager to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business. What this job involves: As a Lease Administration Client Manager, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members. You will be a key member of the team that provides oversight, management and development to our broader Lease Administration Team. You will abstract & reviews client leasing details and will help drive our client deliverables and key initiatives. You will be a key player in ensuring accuracy, management and resolution of client leasing management. Your expertise will ensure we continue to expertly support our clients and grow our core business. To be successful in this role, you should be able to ensure accurate reporting and reconciliation of information, and foster critical relationships between various individuals, teams and our clients. You will exhibit a customer first mindset and have a proven ability to exceed client and key stakeholder expectations. As a Lease Administration Client Manager, you will be responsible for a full scope of Lease Administration services for one or more clients including: Serving as Relationship manager and first point of client escalations Client/vendor/landlord relationship management Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases) Resolution of rent and other landlord/tenant issues Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report Coordinate invoicing to client(s) and collections as necessary Document and share best practices, participate in efforts to strengthen internal controls and improve data quality Support, exposure and leadership of other special projects as assigned by manager

Requirements

Bachelor’s degree
At least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
2 years previous experience in a supervisory role operating at a strategic level with both internal and external teams
Strong financial/analytical skills
Ability to maintain a strong attention to detail with a continued high efficiency and accuracy rate for performing work/tasks
Ability to spot issues proactively and head them off and/or start the solutioning process
Ability to understand and interpret data, and use of technology to be more efficient
Desire to learn and grow
Proficiency in Microsoft Office suite (Word, Excel & Outlook)
Ability to consolidate data and master company specific account and database programs
Ability to build strong relationship and work within various internal teams

Nice To Haves

Multilingual a plus
Advanced skills in Microsoft Excel to slice, dice, and filter large data sets
Willingness for light travel
Dynamic and technologically savvy and utilize software to support planning solutions and communicate ideas clearly with planning team and lines of business
Learn to ask the right questions to understand the underlying needs of our clients
Be proactive and innovative with solutions for your stakeholders
Organized, Open and Flexible
Strong, proactive and effective communication skills are important – both written and spoken
Work independently, multi-task under pressure, and manage your time to meet deadlines
Keep on top of tasks and will remain agile, as you’ll often need to reorganize your time day to day, to deal with your team’s changing necessities and requests
Strong interpersonal skills with an ability to interact with executive level external and internal clients
Openly embrace change and have passionate for driving yourself, the team and the firm forward
Want to work as part of a diverse, collaborative, driven and professional team

Responsibilities

Serving as Relationship manager and first point of client escalations
Client/vendor/landlord relationship management
Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedure
Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
Resolution of rent and other landlord/tenant issues
Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
Coordinate invoicing to client(s) and collections as necessary
Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
Support, exposure and leadership of other special projects as assigned by manager