Summer 2027 Client Management & Sales Undergraduate Intern

Highmark Health•Wilmington, DE

6d•Hybrid

About The Position

The Summer 2027 Client Management & Sales Undergraduate Internship provides hands-on experience in a fast-paced, client-facing environment while developing business, relationship management, sales, customer service, and healthcare industry knowledge. Interns work alongside Client Management & Sales professionals who manage client relationships, support broker partnerships, and advance initiatives to enhance the customer experience. The program offers training and exposure to career opportunities in Client Management, Sales, Account Management, Customer Experience, Healthcare Operations, and Business Strategy. Interns collaborate with internal and external stakeholders, may engage in client and broker meetings, and support work intended to strengthen relationships, improve member outcomes, and drive business performance. They also gain exposure to health insurance functions such as customer service, claims, enrollment, underwriting, legal, product, and operations, and may contribute to Artificial Intelligence initiatives focused on internal efficiencies and customer and member experiences. The internship is intended to provide practical experience and prepare participants for future business roles through training, exposure to business-line career opportunities, and work supporting the assigned area’s operating objectives. Under supervision and with guidance and mentoring from senior personnel, interns provide entry-level professional services, take part in projects and programs, assist with planning and implementation, and conduct research and reporting when requested. The position is hybrid and based in Wilmington, Delaware. Applicants must be independently authorized to work in the United States; visa sponsorship is not offered for this role.

Requirements

Full- or part-time enrollment in an accredited college or university baccalaureate program.
Must be independently authorized to work in the United States; visa sponsorship is not offered.
Communicate effectively with colleagues, clients, and other internal or external constituencies.
Comply with applicable privacy, information security, ethical, legal, and company policy requirements, including HIPAA and the Code of Business Conduct.

Responsibilities

Support the day-to-day operating objectives of the assigned area.
Participate in projects and programs that develop professional skills and meet the needs of the assigned area.
Participate in planning and implementing projects and initiatives within the area of expertise and ability.
Conduct research and reporting, including recommendations or alternative proposals for action, when requested by management.
Communicate with colleagues, clients, and other internal or external constituencies to plan assignments and resolve day-to-day operational problems.
Provide entry-level professional services under supervision and with guidance, training, and mentoring from senior personnel.
Undertake related studies or enrichment programs appropriate to the operating unit’s objectives.
Perform other job-related duties as assigned.
Collaborate with stakeholders and support initiatives to strengthen client and broker relationships, improve member outcomes, and drive business performance.
Engage in client and broker meetings and support relationship-management strategies and customer-service practices.
Contribute to Artificial Intelligence initiatives focused on improving internal efficiencies and customer and member experiences.