Client Intake and Transitions Manager- Everett

Redwood Family Care Network•Everett, WA

69d•$80,168 - $80,168•Hybrid

About The Position

The Client Intake & Transitions Manager for Supported Living Services (SLS) connects prospective clients with our programs and ensures smooth transitions into supported living environments. This role focuses on residential referrals, meet-and-greets, coordination with client care teams, and supporting client financial and personal needs prior to program enrollment. This position advocates for clients, ensures person-centered care, and supports program growth by building strong relationships with clients, families, and community partners.

Requirements

High School Diploma
2 years’ experience working with clients with disabilities
3 years supervisory experience
Must pass a Washington State background check
Valid driver’s license and reliable personal vehicle (mileage reimbursed)
Must be able to travel throughout Washington State for meet-and-greets, site visits, and community outreach
Certified in Crisis Prevention Institute, Right Response, or similar training
CPR/First Aid certified
Pass background check screening upon hire and every two years thereafter, or as requested
Maintain active NAR, CPR/First Aid, Nurse Delegation, and other required certifications

Nice To Haves

Bachelor’s Degree in Human Services or a related field
3+ years working with people with disabilities
5+ years managing teams
Experience in Supported Living Services, developmental disabilities services, case management, or a related field
Knowledge of person-centered planning and SLS best practices
Complete a minimum of 12 hours of continuing education annually

Responsibilities

Manage all Supported Living Services residential referrals and coordinate timely placements.
Submit referrals within 10 days of receiving them.
Track referrals on the referral tracker, submit them timely to the Residential Director for review, and maintain accurate data.
Facilitate meet-and-greet appointments between prospective clients and care teams.
Participate in client transition meetings to ensure smooth onboarding into SLS programs.
Work with the Client Care Team to ensure potential placements are person-centered.
Work with Area Directors to fill program vacancies and maintain 90% census at all times.
Collaborate with Representative Payees to establish client financial support prior to enrollment.
Collaborate with Representative Payees to help secure housing for new clients.
Establish and maintain relationships with nonprofit organizations that support housing for IDD clients.
Advocate for clients’ needs, preferences, and goals to ensure person-centered, appropriate placements.
Support program growth by identifying opportunities for new client enrollment and improving service delivery.
Maintain accurate documentation and reporting on referrals, transitions, and client-specific needs.
Ensure compliance with all Washington State SLS regulations and organizational standards.
Other duties as assigned.