Client Intake and Information Specialist

Minnesota Assistance Council for Veterans•Saint Paul, MN

5d•$50,000 - $57,000

About The Position

The Client Intake and Information Specialist works for the Minnesota Assistance Council for Veterans (MACV), a statewide nonprofit whose mission is to end Veteran homelessness in Minnesota. MACV provides housing, employment, and legal services to Veterans and their families who are homeless or at risk of homelessness. The organization has approximately 100 employees and an annual budget of more than $14 million, with offices throughout Minnesota and administrative functions headquartered in St. Paul. This position is the first point of contact for Veterans experiencing a housing crisis and seeking assistance. It assesses eligibility for MACV services and refers Veterans to appropriate MACV programs or other community resources. The role also supports administrative functions as needed.

Requirements

Strong verbal and written communication skills and strict attention to detail.
Strong problem-solving skills and ability to work under tight timelines toward crisis resolution for Veterans seeking assistance.
Experience and comfort entering and managing information in a comprehensive database system.
Ability to work well on a team and function independently.
Proficiency in Microsoft Word, Outlook, and Excel.
Valid driver's license.

Nice To Haves

Experience working with individuals who are unsheltered, chemically dependent, or have a mental illness.
Knowledge of MACV programming and existing local community resources.
Veteran status or knowledge of Veteran issues.
Knowledge of client tracking systems and database background.

Responsibilities

Screen and assess Veteran eligibility for MACV services by phone, email, walk-in contact, and referrals from community partners.
Catalogue and forward eligible referrals for assignment to case managers.
Catalogue phone contacts for direct and indirect assistance in shared databases.
Provide eligibility decisions to community partners as needed.
Acquire additional documentation from eligible Veterans as needed to streamline referral assistance.
Ensure client confidentiality in accordance with established procedures and regulations.
Contact clients directly as needed to conduct screenings arising from community referrals and website requests.
Provide support for administrative functions as needed, potentially including financial and operational processes.