CLIENT INTAKE SPECIALIST
About The Position
KRW Asbestos Lawyers is seeking a bilingual, high-performing phone professional to join its asbestos intake team. This is a high-volume call role focused on guiding prospective clients—many of whom are older adults exposed to asbestos decades ago—through a structured intake process. The specialist builds trust, follows qualification scripts, and encourages qualified callers to take the next step by scheduling a visit with a medical clinic. The role suits disciplined professionals who can influence conversations, motivate action, and remain empathetic during sensitive discussions.
Requirements
- Must be bilingual.
- Exceptional English speaking and writing skills.
- Proven experience in a high-volume customer service and sales call center operating multiline phone systems.
- Strong communication, data entry, typing, and spelling skills.
- Ability to follow structured processes and scripts while sounding natural.
- Professional and empathetic phone presence.
- Ability to build trust quickly, stay composed during sensitive conversations, and guide callers toward action.
Nice To Haves
- Experience in insurance sales, financial services call centers, mortgage or lending call centers, healthcare intake, legal intake, military communications, or high-performance contact centers.
- Experience thriving in high-volume call environments and applying phone-based persuasion and influence skills.
Responsibilities
- Handle a high volume of inbound calls.
- Conduct structured intake and screening conversations.
- Build rapport and trust with prospective clients.
- Motivate qualified callers to schedule an appointment for a clinic visit.
- Accurately document information in CRM or other software.
- Follow intake protocols and confidentiality requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
