Full Life Care - Client Intake Supervisor

Transforming Age•Bellevue, WA

3d•Onsite

About The Position

Full Life Care is seeking a Client Intake Supervisor for their Bellevue Location. This role involves coordinating and managing new client referrals, conducting initial assessments and onboarding, and supervising the delivery of home care services to new clients. The supervisor will collaborate with other teams to meet program goals and support caregiver staffing. The position also involves participating in recruiting events and performing administrative tasks as needed. Transforming Age, the parent organization, is a nonprofit dedicated to enhancing the lives of older adults through integrated services and partnerships.

Requirements

Associate of Arts degree in social services, home economics, or related field; or relevant experience
A minimum of one year of Supervisory experience
Must have excellent written and verbal communication skills in English
Valid driver’s license and automobile insurance verification
Completion of a background check, drug screen
Other pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines

Nice To Haves

Experience in a health or social service setting is preferred

Responsibilities

Coordinate, handle, and request new client referrals from local and state authorizers
Utilize the AAA referral system to identify prospective new clients
Respond to direct prospective client inquiries
Coordinate and complete the new client initial assessment and onboarding, including initial client screenings, in person visits, and other assessments
Schedule ongoing in-home caregiving services with each new client, and prepare to transfer staffed new clients to a Home Care Supervisor
Supervise the delivery of home care services to new clients by the direct service home care staff
Provide feedback, and if necessary, participate in performance improvement planning
Collaborate with the Home Care Supervisory and Leadership teams to determine strategies to meet program goals, prepare for warm client handoffs, and support new caregiver staffing endeavors
When applicable, participate in Home Care Aide recruiting events, interviews, and new hire orientation
Answer and refer telephone calls and emails as needed
Perform other duties as assigned