Client Intake Coordinator
About The Position
Be the first voice clients hear at a nationally recognized LGBTQ+ law firm. Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law. We’re hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.
Requirements
- 3+ years in legal intake, executive assistant, client services, or legal operations
- Warm, clear, plain-English communication—on the phone and in writing
- Sound judgment about who’s a fit and what comes first
- Strong organization under competing priorities
- Comfort with AI tools and eagerness to learn ours
- An LGBTQ+-affirming spirit and the ability to represent our values authentically
Nice To Haves
- Paralegal or legal-admin background
- Legal CRM experience (we’re moving to Monday.com)
- Exposure to estate planning, probate, or family law intake
- Experience managing a virtual assistant or direct report
Responsibilities
- Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
- Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
- Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
- Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop
- Source, hire, onboard, and supervise a virtual assistant
- Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
- Partner on refining the firm’s AI workflows, and flag anything that misses the mark
Benefits
- $60,000–$80,000 annually, based on experience
- 100% employer-paid employee health premium
- Paid time off and holidays
- Performance and incentive bonuses
- A collaborative, inclusive team living our core values: Moxie, Growth, Meaningful Joy, Perseverance, and Passion
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
