Client Implementation Specialist - iWorQ

iWorQ Systems•Logan, UT

1d•$45,000 - $55,000•Onsite

About The Position

iWorQ is seeking an organized, customer-focused Implementation Specialist to guide municipal clients through successful software onboarding and implementation. This role combines customer training, project management, data migration support, and client relationship management to ensure customers are set up for long-term success. The ideal candidate enjoys teaching software, managing multiple projects, solving problems, and building strong client relationships.

Requirements

Experience providing virtual customer service, training, or support via Zoom, phone, and email.
Project management experience with the ability to manage multiple client implementations simultaneously.
Strong communication skills with the ability to clearly explain complex processes and technical concepts.
Ability to ask effective clarifying questions and identify client needs.
Intermediate proficiency in Microsoft Excel, including data organization and manipulation.
Strong organizational skills, attention to detail, and follow-through.
Ability to interact directly with clients for 10+ hours per week.

Nice To Haves

Basic knowledge of HTML.
Familiarity with GIS data and mapping concepts.
Experience working with municipal government or public-sector organizations.
Bachelor's degree in Communications, Business, Information Systems, or a related field.

Responsibilities

Conduct virtual software training sessions for clients through weekly one-hour meetings.
Develop and implement customized 60-day onboarding and training plans for assigned clients.
Respond to client questions and concerns through brief phone calls, virtual meetings, and email communication.
Assist clients with importing data from databases, Excel spreadsheets, and other formats into iWorQ software.
Occasionally utilize basic HTML to create and customize citizen portals.
Collaborate with internal teams to prepare and deliver client-ready materials.
Manage multiple implementation projects while maintaining timelines and client expectations.
Track implementation progress, maintain accurate client records, and monitor key performance indicators (KPIs).
Attend weekly team meetings and contribute to process improvements.
Build strong relationships with clients by providing excellent service throughout the implementation process.