Senior Client Implementation Specialist
About The Position
ACA is currently looking for a Project Management Specialist to manage projects related to the implementation and configuration of ACA’s ComplianceAlpha product. This role is a part of the Professional Services team, within our Tech Services division, and oversees system implementations, integrations, and upgrades, and client specific customizations for new and existing clients. The ComplianceAlpha RegTech solutions platform integrates risk and compliance management activities, trade surveillance and monitoring, compliance program testing, and in-depth analytics to help risk and compliance officers simplify and streamline their compliance management responsibilities. ComplianceAlpha is trusted by over 1,200 financial services firms, globally, to help protect and grow their business.
Requirements
- Minimum of five (5) years of experience in SaaS software implementations, project life cycles and software implementation methodologies.
- Experience with Project Manager Office operations (Methodologies creation, project governance, process controls, etc.)
- Bachelor’s Degree (BS/BA) degree in Information Technology, Computer Science, or Accounting & Finance
Nice To Haves
- MBA with a specialization in Project Management
- Experience working for companies in FinTech, financial services or investment technology
- Demonstrated professional integrity.
- Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
- Ability to exercise discretion and make independent judgments on matters of significance.
- Ability to work well in a fast-paced, small-team environment.
- Ability to work independently, multi-task, and prioritize effectively.
- Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on projects and tasks.
- Dedicated to upholding ACA’s high-quality standards and customer service focus.
- Strong organizational and problem-solving skills with impeccable attention to detail.
- Strong verbal and written communication skills
- Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet
Responsibilities
- Function as a subject matter expert and a liaison between ACA clients and ACA product teams
- Define scope, manage, and lead project activities, milestones, deliverables, resource assignments, project estimates and budgets and change requests
- Identify and proactively drives high quality project deliverables, dependencies, and critical path items – proactively manages changes in project scope
- Controls project deliverables, scope & expectations, and coordinates project progress with sponsors, steering committees, and senior leadership
- Develops and tracks to detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, risk mitigation plans, and issue resolution plans
- Lead functional & process requirement workshops with customers to define business, process, functional and data requirements related to compliance
- Work directly with clients to onboard them on to the ACA software products and manage customer feedback
- Communicate and manage internal and external implementation requirements and expectations
- Evaluate process and procedures for inefficiencies, and make recommendations for improvement, and drive them through with stakeholders
- Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives
Benefits
- competitive compensation package
- medical and dental coverage
- 401(k) plans
- a wide range of paid time off options
- a flexible work environment
- designated ACA Paid Holidays
- Summer Fridays
- Personal/Family Care
- other leaves of absence
- Student Debt Forgiveness
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
