Client Implementation Manager
About The Position
The Client Implementation Manager will lead the launch, optimization, and ongoing management of Marketing On Demand (MOD) platforms for clients. This role translates client needs into dynamic platform solutions, serving as the vital connection between client objectives and internal production and fulfillment teams. The position requires guiding complex projects from start to finish, developing project plans, overseeing site development, and coordinating cross-functional teams to deliver high-quality solutions. Success in this role means building long-term client partnerships, driving customer satisfaction, and supporting revenue growth through exceptional project delivery.
Requirements
- A Bachelor’s degree in Marketing, Business, or a related field — or equivalent work experience.
- Effective multitasking abilities to seamlessly handle multiple projects.
- Critical prioritization skills to ensure service levels are consistently met.
- Exceptional attention to detail while successfully meeting tight deadlines.
- A strong technical aptitude.
- Excellent client-facing communication skills.
- Able to effectively communicate, both verbally and in writing.
- Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization.
- Willing to admit when you make a mistake.
- Fiercely loyal to both our customers and team.
- Trustworthy, reliable, and easy to get along with.
- Enthusiastic and eager to take on new challenges.
- Adaptable and willing to wear whatever hat gets the job done.
Nice To Haves
- 3 or more years of related experience in print (preferred).
Responsibilities
- Lead the implementation of Marketing On Demand (MOD) platforms for new clients, serving as their primary contact and ensuring successful outcomes.
- Organize and facilitate meetings with clients and internal teams, including kick-off meetings, implementation status updates, and technical discovery sessions.
- Develop and manage project plans, compile product lists, and manage timelines to ensure timely delivery of all project milestones.
- Act as a trusted consultant, understanding client requirements and offering professional recommendations on site layout, categorization, and product additions.
- Develop, maintain, and manage project plans, schedules, and resource allocation to ensure on-time, on-scope, and on-budget delivery.
- Collaborate with design and development teams to create dynamic platforms, overseeing the acquisition of client's assets and conducting thorough reviews before launch.
- Manage ongoing site maintenance, handling product updates, user management, and proactively recommending general site improvements to optimize usage.
- Provide platform reports to clients, facilitate billing, and keep internal stakeholders updated on site growth, new launches, and developments.
- Serve as the key liaison between clients and internal teams - including Customer Experience, Design, and Production to ensure seamless execution, address client needs, and maintain strong partnerships.
Benefits
- Generous paid time off benefit that increases with tenure
- Healthcare, dental, life insurance, disability
- Paid parental leave
- Retirement Savings programs: Employee Stock Ownership Plan-100% Employee-Owned
- 401k with a company match
- Career Development Opportunities
- Flexible Work Hours
- Tuition Reimbursement
- Employee Referral Program
- Safe & Clean Manufacturing Environment
- A culture of freedom, trust and a passion for excellence!
- Collaboration and teamwork
- Talented, empowered and engaged co-workers by your side
- We have fun!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
