Client Implementation Business Analyst II

Brown Brothers Harriman • Boston, MA

1d • $80,000 - $120,000

About The Position

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career. The Business Analyst performs business analysis, research, and testing to support key business initiatives and maintain and implement products and solutions. The individual operates as a key spokesperson for clients to ensure appropriate communication and follow through of activities. S/he makes decisions on client-related technology development and management activities and ensures the correct business functionality, requirements, and industry standards are addressed with proposed solutions. The Business Analyst II participates in evaluating requests using an ROI approach and performs a liaison function with BBH’s clients/business units and technology teams to accomplish the agreed upon tasks within budget and agreed upon timeframes.

Requirements

• BA/BS degree, and/or equivalent work experience.
• 5 to 7+ years related work experience.
• Financial services industry knowledge and experience preferred.
• Solid understanding of custody operations and fund accounting workflows, as well as an understanding of the key roles assumed by Custodians, Fund Accountants, Fund Administrators, and Transfer Agents preferred.
• Experience applying project management principles, practices, tools and techniques, including business case development, ROI analysis, planning, scope and issues management, budgeting, and facilitation.
• Proficiency using windows-based applications, including MS Office applications such as Word, Excel, PowerPoint, and Access.
• Working knowledge of MS Project.
• Demonstrated knowledge of SWIFT messaging, communication methods such as FTP and MQ, and other systems and Internet technologies.
• Creative and effective problem-solving and analytical skills.
• Ability to recognize one's own strengths and limitations, taking appropriate initiative to pursue development activities and seek assistance as needed.
• Proactive and results-oriented.
• Demonstrated ability to work in a team-oriented environment.
• Excellent written communication skills.
• Ability to communicate effectively and with clarity, with ability to negotiate.
• Consultative and advisory skills with ability to work and communicate professionally with internal and external clients.
• Organizational skills and ability to multi-task.
• Experience developing and delivering presentations.

Responsibilities

• Participate in and contribute to internal and/or external client workshops/meetings to gather, understand and document client’s project goals, workflows, complex business needs, gaps, and opportunities.
• Conduct business analysis efforts for projects and initiatives.
• Determine how changing business needs will affect the system, product, and process.
• Describe the business need and potential solution in terms that both business and technical teams can understand.
• Review all technical documentation related to the approved solution.
• Ensure current and accurate documentation of the solution, including business requirements documents, use cases, and wire frames.
• Understand the system architecture and functionality and assess the feasibility of client requests and applies the features of the various products as applicable.
• Compose business requirement documents, use cases, issue logs, project status documents, scope change documents, mapping specifications, test plans, test cases, scope statements, and business cases.
• Participate in industry and professional networks to ensure awareness of industry standards, trends, and best practices.
• Apply industry knowledge and standards to BBH’s products and client workflows to ensure the most efficient and effective client solutions.
• Identify gaps in current products or solutions and participate in creating new solutions to fill these gaps.
• Solve difficult problems as needed through proposing insightful, knowledgeable, effective solutions.
• Assist in the development of case studies to communicate to division, sales representatives, and other clients how BBH’s products solve client workflow issues.
• Contribute to client and marketing presentations to demonstrate BBH’s technological capabilities and technology strategy, including how they can be successfully applied to our client’s workflows.
• Participate in project management activities on assigned tasks to ensure projects stay on budget and are completed within agreed upon timeframes.
• Escalate budget and/or change of scope variances as appropriate.
• Provide cost estimates, based on input from the technology team to the business sponsors for the proposed solution.
• Using an ROI approach, work with the business areas to recommend how to move forward to achieve business goals.
• Participate in client and marketing presentations to demonstrate BBH’s technological capabilities and technology strategy, including how they can be successfully applied to our client’s workflows.
• Identify additional revenue generating opportunities.

Benefits

• BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing.
• BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level