Business Analyst (Implementation Manager)

ZeroRisk

2d•Remote

About The Position

Own the end-to-end configuration and implementation of ZeroRisk customer onboarding and expansion projects, while driving standardisation and repeatability across delivery. This role is responsible for translating customer requirements into scalable configurations, reducing reliance on engineering, and enabling faster, more predictable onboarding. You will work directly with customers to design and optimise acquirer → merchant journeys, configure the platform (no-code), and validate end-to-end flows. Beyond individual projects, you will contribute to building a system-led delivery model through playbooks, reusable templates, and structured processes that support scale.

Requirements

3–6+ years in Implementation Analyst / Configuration Analyst / Business Systems Analyst roles within SaaS or enterprise platforms
Strong experience configuring platforms (workflows, rules, roles, forms, dashboards) using no-/low-code tools
Proven experience in process modelling (BPMN/flowcharts), requirements definition, and UAT execution
Solid understanding of data mapping and working with structured data (CSV, basic SQL preferred)
Comfortable working with APIs and integrations (no coding required)
Strong stakeholder management, workshop facilitation, and structured documentation skills

Nice To Haves

Knowledge of PCI DSS, merchant acquiring, payments, fraud, or risk/compliance platforms

Responsibilities

Run structured workshops with acquirers, PSPs, and merchant stakeholders to capture current (as-is) and target (to-be) processes
Map and optimise merchant lifecycle journeys (onboarding, PCI enrolment, assessments, scanning, risk scoring, alerts, reporting)
Translate business rules into clear, testable requirements, user stories, acceptance criteria, and process flows
Configure ZeroRisk modules, workflows, and rules (e.g. onboarding steps, SAQ logic, scanning schedules, notifications, dashboards)
Set up hierarchies, roles/permissions, data structures, forms, and reporting packs
Prepare and manage environment baselines, configuration versioning, and decision logs
Deliver solutions primarily through configuration, minimising custom engineering work
Define data mappings for merchant and reference data
Support data imports, validation, and reconciliation
Collaborate with integration engineers on APIs, interfaces, and error handling
Define and execute structured UAT processes, including test case creation, execution, and defect tracking
Ensure UAT entry and exit criteria are met before go-live
Validate end-to-end workflows and configurations
Drive UAT quality and coverage, reducing production defects and rework
Orchestrate merchant rollout waves, readiness checklists, and go-live plans
Manage communications and ensure operational readiness
Support early-life operations and issue resolution
Develop and maintain reusable onboarding playbooks, configuration templates, and merchant journey patterns
Identify opportunities to standardise configurations and reduce bespoke implementation work
Contribute to continuous improvement of the delivery framework and processes
Support the transition from person-led to system-led delivery execution
Create and maintain high-quality configuration documentation, runbooks, and implementation artefacts
Contribute to the central knowledge model to enable Delivery, Customer & Merchant Support teams to operate independently
Ensure all implementations are fully documented, consistent, and repeatable
Ensure structured handover to CS&MS with complete documentation, configuration clarity, and operational readiness
Define and validate handover readiness criteria before project completion
Support a smooth transition from onboarding to BAU operations
Work within system-led delivery tools (e.g. Jira, UAT tools, workflow systems)
Maintain accurate tracking of requirements, configuration, and testing within core systems
Contribute to the continuous improvement of delivery tooling and workflows
Manage multiple implementations concurrently at different lifecycle stages
Provide clear status updates on progress, risks, and dependencies
Raise blockers early with proposed solutions and impact
Define milestone-based delivery plans (environment ready, baseline, build, UAT, go-live)
Maintain a live configuration backlog and change log
Identify scope changes early and communicate impact with options