Sr. Business Analyst –LMS Implementation
About The Position
We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements. The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements. This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner.
Requirements
- Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)
- 3–7+ years of business analysis experience on complex system implementation projects
- Demonstrated experience analyzing system integrations and data flows
- Experience working in public sector, public safety, or highly regulated environments
- Strong documentation and requirements management skills
- Strong analytical and problem-solving skills
- Ability to translate business needs into technical requirements
- Excellent facilitation and stakeholder engagement skills
- Process modeling and documentation (e.g., workflow diagrams, use cases)
- Effective communication across technical and non-technical audiences
- Ability to work independently and manage multiple priorities
Nice To Haves
- Familiarity with compliance-driven training environments
- Experience supporting RFP or procurement processes
- Knowledge of identity management, or records management systems
- Certification such as CBAP, CCBA, or PMI-PBA
- Experience with LMS implementations or enterprise training systems
Responsibilities
- Identify and engage stakeholders across departments including training, operations, IT, and compliance
- Lead workshops, interviews, and working sessions to gather input and build consensus
- Surface and resolve conflicting requirements and priorities
- Document existing training processes, systems, and workflows
- Analyze current methods for course delivery, certification tracking, and compliance reporting
- Identify inefficiencies, risks, and opportunities for improvement
- Define desired future-state processes supported by the LMS
- Develop process maps, use cases, and user journeys
- Ensure alignment with operational realities, including shift-based work environments and certification requirements
- Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
- Define data flows, system interactions, and integration points
- Collaborate with technical teams to assess integration feasibility and constraints
- Identify system dependencies and risks
- Elicit, analyze, and document business and technical requirements
- Develop functional and non-functional requirements, including security and compliance needs
- Maintain a requirements traceability matrix
- Support prioritization and validation of requirements with stakeholders
- Contribute to development of RFP documents and evaluation criteria
- Participate in vendor demonstrations and solution evaluations
- Assist in scoring vendor responses based on organizational needs
- Assess the impact of the LMS on business processes, roles, and policies
- Identify organizational readiness considerations
- Collaborate with change management and training teams as needed
- Provide requirements clarification during system configuration and development
- Support user acceptance testing (UAT)
- Assist in resolving gaps between business needs and system capabilities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
