Client Human Resource Business Partner III
About The Position
ADP is hiring a Human Resources Consultant to serve as a trusted advisor to its largest clients, using HR experience, ADP product expertise, and consulting skills to address complex business challenges. The role supports complex ADP products and technologies and focuses on resolving client issues, providing guidance and training, and maintaining high client satisfaction. Success requires building trusted relationships with external clients and internal partners, communicating clearly by phone and in writing, and working effectively in a fast-paced environment. This is a hybrid role based in Miami, Florida, or Alpharetta, Georgia, with three days in the office and two days remote. A college degree is not required; equivalent professional or military experience may be considered. ADP describes career development, training, mentorship, inclusion, well-being support, and opportunities to volunteer as aspects of working there.
Requirements
- At least 5–8 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
- At least 5–8 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
- Ability to build relationships with external clients and internal partners and communicate clearly, professionally, and effectively by phone and in writing.
- A college degree is not required; the stated experience or military experience may be acceptable in place of a degree.
Nice To Haves
- HR certification, or willingness to pursue one in the first year.
Responsibilities
- Research, troubleshoot, and resolve client problems involving complex products and technologies, working independently and taking a broad perspective to identify solutions.
- Proactively provide clients with information, best practices, and training on ADP solutions.
- Communicate with clients using HR knowledge, ADP product knowledge, and interpersonal skills to resolve issues and exceed expectations.
- Set priorities, organize work, multitask, adapt to changing needs, and provide prompt follow-up.
- Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
- Share knowledge and best practices with less experienced Consultants and Specialists.
Benefits
- Ongoing training, development, and mentorship opportunities.
- Benefits available starting on Day 1.
- Company-paid time off for volunteering.
- Business Resource Groups and opportunities to connect with networks and allies.
- Career advancement and progression opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
