Client Human Resource Business Partner III

ADP•Los Angeles, CA

2d•Hybrid

About The Position

ADP is hiring a Human Resources Consultant to support clients in the Orange County/Los Angeles area. The role serves as a trusted advisor to ADP’s largest clients, using HR experience, ADP product expertise, and consulting skills to address critical business challenges. The consultant supports complex products and technologies, resolves client issues independently, and helps clients use ADP solutions through proactive guidance, best practices, and training. Success in this role requires building trusted relationships with external clients and internal partners, communicating clearly by phone and in writing, organizing work across changing priorities, and maintaining strong client satisfaction. The consultant also interprets business issues, recommends solutions to clients and ADP leadership, and shares expertise with less experienced colleagues. The position manages an external client territory or book of business in the Orange County/Los Angeles area.

Requirements

Must be located in the Orange County/Los Angeles area to manage an external client territory or book of business in that area or its surroundings.
At least 5–8 years of professional consulting experience, or equivalent experience as a practitioner in a systems-related organization.
At least 5–8 years of experience in a customer service or human resources environment, with a proven ability to produce positive results.
A college degree is not required; the posting also accepts the specified experience or military experience.
Ability to build relationships with external clients and internal partners.
Clear, professional communication skills over the phone and in writing.
Ability to manage priorities, multitask, adapt to changes, and provide prompt follow-up.

Nice To Haves

HR certification, or willingness to pursue one during the first year.

Responsibilities

Research, troubleshoot, and resolve client problems involving ADP’s complex products and technologies.
Work independently and take a broad perspective to identify effective solutions.
Proactively provide clients with information, best practices, and training on ADP solutions.
Communicate with clients using HR knowledge, ADP product knowledge, and strong interpersonal skills to resolve issues and exceed expectations.
Set priorities, organize work, multitask, adapt to changing direction, and provide prompt follow-up.
Interpret internal or external business issues and recommend solutions and best practices to ADP leadership and clients.
Share knowledge and best practices with less experienced ADP Consultants and Specialists.
Manage an external client territory or book of business in the Orange County/Los Angeles area.