Client HR Business Partner

ADP•Livonia, MI

8h•Remote

About The Position

ADP is hiring a Field Based Client HR Business Partner/Relationship Manager. This role is work from home with candidates in Michigan, preferably Southeast Michigan or Grand Rapids Area. This role requires travel by car to visit clients in person. Minimal overnight travel. Travel is about 30% of the time. In this role, you'll be a trusted advisor to our small business clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. You'll be able to network like a pro, visiting clients in person to leverage the human connection of the ADP Value Proposition. Key areas of focus include: HR & business consultative support to client executive leaders and decision makers. The development/ongoing management of strong, productive relationships with executive level client contacts (for example: Business Owner, CEO, CFO, CHRO), and collaborative efforts with ADP Sales, Service, Implementation teams and any other functional team as required in order solve client problems, retain business, and receive high customer satisfaction ratings. The position demands a strong combination of account management/relationship building skills and business/financial acumen. Success in this role can be defined by year-over-year increases in metrics related to: customer satisfaction indexes, client retention rates, reference ability, and exceptional HRBP client survey results.

Requirements

Ability to travel to see clients
At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
At least 5-8 years of experience in a customer service/account relationship management or human resources environment, with proven ability to produce positive results
A college degree is great but not required. Other acceptable experiences could include: Experience noted above, OR Military Experience.

Nice To Haves

HR Certification (HRCI or SHRM) or willing to pursue in the first year

Responsibilities

Serve as an HR expert to ADP's clients and support ADP's most complex products/technologies.
Make recommendations to solve client HR challenges.
Solve client problems by taking a broad perspective to identify solutions.
Work independently to resolve issues.
Work proactively with clients to provide information, best practices, and guidance on ADP solutions.
Help clients strategically plan how they will leverage their ADP Solution to achieve business goals.
Use strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues.
Set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
Strive to exceed client expectations in every interaction.
Uphold the highest ethical standards and live ADP's core value of "Integrity is Everything."
Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients.
Share knowledge and best practices with less experienced Consultants and Specialists at ADP.