Client Growth Manager

iNECTA LLC

7d • $110,000 - $130,000 • Remote

About The Position

Client Growth Manager 100% Remote · Anywhere in Canada · Full-time inecta makes inecta Food — a purpose-built ERP for food and beverage manufacturers, processors, and distributors. Our clients run some of the most complex supply chains in the industry, and we help them run them better. We're hiring a Client Growth Manager to own the commercial relationship with our existing client base. This is a growth role, not a support role. The mandate is simple: find what our clients could be doing with inecta Food that they aren't yet — and make it happen.

Requirements

• A background in ERP consulting or implementation — you need delivery credibility with clients who've been through an ERP implementation, ideally inecta Food or a comparable food and beverage ERP
• The commercial instinct to recognize an expansion opportunity and the confidence to pursue it — this isn't order-taking, it's active business development within a warm client base
• Fluency in how food ERP deployments work: what clients actually care about post-go-live, what goes wrong, how ERP licensing and service economics work
• Strong communication skills — you'll be talking to operations directors, IT managers, and CFOs; you need to be useful to all of them
• Self-direction: you're managing your own book of business; no one is going to hand you a call list

Nice To Haves

• If you've worked in ERP consulting and wanted to get off the delivery treadmill without leaving the industry, this is the role.

Responsibilities

• Own a portfolio of live inecta clients — some actively engaged, some between projects, some who've gone quiet.
• Know each client well enough to have a real conversation about where their business is headed, and to connect their needs to inecta Food capabilities they aren't yet using.
• Proactive outreach — QBRs, product update calls, check-ins that aren't just about support tickets.
• Identify expansion opportunities (new modules, additional licenses, enhancement phases) and move them forward.
• Catch a client drifting toward churn before it becomes a problem.
• Bring in our Business Solutions team when an opportunity develops into a formal scoping engagement.
• Stay close to the account throughout and think about what comes next.
• Own all account communications to existing clients — product updates, feature spotlights, account-specific outreach.
• Set the agenda and the message; coordinate with Business Solutions for accuracy and with our content team for execution.
• Identify new logo opportunities through client relationships and utilize the referral path and variable compensation for leads that close.

Benefits

• Base salary of $110,000–$130,000 CAD depending on experience and level, plus variable compensation paid semi-annually.
• The primary variable component is tied to net new inecta Food SaaS license growth you originate from the existing client base.
• A secondary component pays on expansion services gross margin from projects you originated.
• Additional variable applies to new client leads you originate that close.
• Variable is uncapped.
• Total compensation scales with what you close.
• Realistic on-target earnings of $155,000–$227,000 CAD depending on level and performance.
• Accommodations are available upon request throughout the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed