Client Growth Manager (London)
About The Position
Join UniHomes as a commercially driven Client Growth Manager to help our letting agent partners unlock the full value of our student property platform. UniHomes offers letting agents free advertising of student HMOs via our property portal in exchange for completed shared utility order forms from student groups. This partnership generates revenue for UniHomes and commission for the agent. Your role is to ensure agents recognize the commercial value of our advertising and have the necessary systems, processes, and team engagement to make utility form completion a seamless part of their lettings workflow. This is a B2B2C role requiring strong relationships with letting agents and effective engagement with student tenants to complete utility orders. You will be the primary contact for London-based letting agent partners. This is a home-based role requiring regular field visits across London (up to three days per week), occasional overnight stays, frequent driving, and a valid UK driving licence.
Requirements
- Background in account management or similar client-facing roles (e.g. Partner Success Manager, Growth Enablement Manager or Client Performance Lead), with a focus on driving performance and commercial outcomes rather than relationship maintenance alone.
- Experience enabling revenue growth through process alignment and behavioural change within client organisations.
- Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation.
- Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement.
- Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioural change.
- Confident in handling challenging discussions and aligning stakeholders around shared goals.
- Highly organised and data-driven, with the ability to analyse performance metrics and take action.
- Collaborative team player who shares best practices and contributes to collective success.
- Comfortable working in a fast-paced, field-based role with regular travel.
- Must be based in London with a suitable home working setup.
- Comfortable with frequent driving and holds a full, valid UK driving licence.
- Proficiency in Microsoft Office.
- Must already have the permanent and unrestricted right to work in the UK.
Nice To Haves
- Experience with Salesforce CRM is a plus (training provided).
Responsibilities
- Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
- Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
- Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
- Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
- Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
- Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
- Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.
- Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.
Benefits
- commission
- car allowance
- holidays
- length of service days
- voluntary day
- enhanced pension scheme
- pension salary sacrifice scheme
- healthcare scheme
- Employee Assistant Programme
- sick pay
- enhanced maternity & paternity pay
- career progression
- commitment to personal and professional development
- employee awards
- refer a friend scheme
- staff discounts
- mental health and financial support
- company social events
- complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events (when visiting Sheffield office)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
