Client Experience Specialist (Bilingual English/Spanish)

eCapital • Lenexa, KS

9d • Onsite

About The Position

eCapital is seeking a Bilingual Client Experience Specialist to join their team in Lenexa, KS. This role is crucial for servicing clients exceptionally, as employees are the foundation of the business. The Client Experience Specialist will report to the Client Experience Supervisor.

Requirements

• Customer service pro with strong communication skills.
• Problem-solver who thrives in a fast-paced environment.
• Detail-oriented with the ability to multi-task.
• Comfortable using Microsoft Office and CRM Tools.

Nice To Haves

• Salesforce experience is a plus!
• Call center experience is a bonus but not required.
• Bilingual candidates in Spanish & English (written and verbal) preferred.

Responsibilities

• Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
• Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
• Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
• Communicate with different departments to answer client inquiries.
• Maintain accurate records of client interactions in the company database.

Benefits

• $21 Hourly
• Performance Incentives
• PTO
• Health, Dental, and Life Benefits
• 401K Matching
• Abundant professional development opportunities at a growing and thriving alternative Finance company!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed