Client Experience Specialist, New Construction
About The Position
As a Client Experience Specialist on Zillow’s New Construction team, you will onboard and educate home builders on Zillow’s New Construction products, partner with sales to set new advertisers up for success, manage a team book of business, and resolve issues after launch. You will support clients throughout the New Construction advertising lifecycle, including self-serve and small-to-medium business partners, using a shared case queue. The role requires building product and workflow expertise, communicating across teams, and using sound judgment to resolve customer and internal problems. This role is categorized as remote. Remote employees do not have a permanent corporate office workplace and work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 states, with limited exceptions. The position is eligible for equity awards in addition to base pay; actual compensation varies based on experience, performance, and location.
Requirements
- At least 3 years of customer service experience.
- Bachelor’s degree.
- Clear communication skills in writing, by phone, and in person, with a positive, can-do attitude.
- Ability to manage time well, respond quickly to requests, and work with minimal instruction.
- Ownership of work and accurate delivery with strong attention to detail in a fast-changing environment.
- Working understanding of Salesforce (Lightning) and consistent activity tracking.
- Comfort with Gmail and Google Drive and ability to learn new systems quickly.
- Ability to travel to zRetreats at least twice a year.
Nice To Haves
- Experience in online advertising sales.
Responsibilities
- Onboard new home builder clients and guide them through the full launch process.
- Resolve issues that arise after launch.
- Educate clients on capturing high-quality content for their New Construction listings.
- Partner with sales to set new advertisers up for success by accurately explaining how listings and display products work.
- Manage a team book of business across the New Construction advertising lifecycle, including self-serve and small-to-medium business partners through a shared case queue.
- Build deep knowledge of New Construction products, features, and CES internal workflows.
- Use sound judgment to solve complex customer and internal problems.
- Communicate openly with customers and teammates across departments.
Benefits
- Equity awards based on factors such as experience, performance, and location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
