Client Experience Specialist

SpotOn • O'ahu, HI

6d • Hybrid

About The Position

SpotOn is hiring a motivated, customer-focused Client Experience Specialist for its Hawaiʻi team. This hybrid role is based out of the Honolulu office and provides hands-on local support to restaurant and hospitality clients as they onboard, implement, and use SpotOn technology. The role is particularly important in serving Hawaiʻi’s Chinese-speaking business community and helping clients who prefer to communicate in Chinese have a better experience.

The specialist works directly with local businesses, supports clients in Chinese and English, helps resolve day-to-day questions and technical issues, and coordinates with internal sales, implementation, and support teams. The role calls for a personable, organized, dependable person who is comfortable with technology and focused on building strong client relationships.

Requirements

• Fluent in Chinese and English.
• Strong communication and interpersonal skills.
• Customer-service mindset and willingness to help.
• Comfortable learning new technology and troubleshooting basic technical issues.
• Highly organized, responsive, and dependable.
• Ability to work independently and collaboratively.
• Comfortable working directly with restaurant owners, managers, and staff.

Nice To Haves

• Restaurant, hospitality, customer service, technology, or POS experience.

Responsibilities

• Provide local client support in both Chinese and English.
• Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs.
• Support new clients throughout onboarding, setup, implementation, and go-live.
• Help translate or clarify product, operational, and support information for Chinese-speaking clients.
• Coordinate with Hawaiʻi sales, implementation, and support teams to ensure client issues are resolved quickly.
• Follow up with clients to ensure they are comfortable and successful with SpotOn products.
• Assist with basic POS hardware and software troubleshooting.
• Escalate technical or operational issues to the appropriate internal teams when needed.
• Maintain accurate notes and communication regarding client requests and outstanding items.
• Provide an exceptional, relationship-focused customer experience.

Benefits

• Medical, dental, and vision options.
• HSA with employer match for high-deductible health plan enrollees, including an annual company contribution to the Health Savings Account.
• Company-paid life insurance and disability coverage.
• 401(k) retirement savings with annual employer match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed