Client Experience Specialist

Zeta Global•New York, NY

15h•$50,000 - $70,000•Hybrid

About The Position

Zeta Global is seeking a motivated Client Experience Strategy Specialist to support its Client Experience team in delivering insights for clients. The role uses business intelligence deliverables and audience strategies to help drive measurable results. It coordinates deliverables, key project roadmaps, and collaboration across sales, media, account, and analytics teams to align goals, resolve issues, and maximize client satisfaction by translating data into actionable recommendations. The position is hybrid in New York City, New York.

Requirements

1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or a related field.
Strong written and verbal skills.
Excellent project management and organizational skills, with the ability to manage multiple deadlines and priorities.
Comfortable working cross-functionally and following through on details.
Proficiency in Microsoft Office Suite.
Collaborative team player who performs well in a fast-paced environment.

Nice To Haves

Experience with project management tools such as Asana.

Responsibilities

Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
Maintain project plans, timelines, deliverable trackers, and internal documentation.
Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.