Client Experience Representative

Veritas Veterinary Partners•Woodbridge, NJ

17h•$18 - $23•Onsite

About The Position

The Client Experience Representative (also referred to as Veterinary Client Services - Front Desk) supports a busy emergency and specialty veterinary hospital and serves as a first point of contact for clients. The role sets the tone for a positive client experience and acts as an ambassador for Garden State Veterinary Services. Responsibilities include greeting clients, checking them in and out, booking appointments, taking payments, and handling busy phone lines. The position requires experience in a fast-paced, customer-facing role. Veterinary experience is preferred, though training may be provided to the right candidate. Garden State Veterinary Services is a multispecialty practice with board-certified specialists in cardiology, internal medicine, surgery, radiology, and critical care. Clients and patients also have access to additional services through an affiliated practice in Eatontown, New Jersey. The hospital describes its environment as collaborative, supportive, friendly, and fast-paced, with opportunities to develop skills and build long-term relationships with colleagues, clients, and the community. The schedule is Wednesday through Saturday, 6 p.m. to 4 a.m. The stated pay range is $18 to $23 per hour. The position is located at 1200 Route 9, Woodbridge, New Jersey 07095.

Requirements

At least 1 year of experience in a client service role.
Strong customer-service background is preferred.
Excellent communication skills.
Ability to answer multiple phone lines.
Data-entry ability and attention to detail.
Comfort taking deposits and discussing financial questions with clients.
Empathy and compassion for clients.
Ability to be discreet and professional when appropriate.
Ability to work collaboratively and develop long-term relationships with colleagues, clients, and the community.
Positive outlook and ability to work well in a collaborative environment.
Honesty, integrity, and willingness to learn.
Applicants must be authorized to work in the United States.
Proficiency in speaking, reading, and writing English.

Nice To Haves

Veterinary hospital experience.
Strong customer-service background.
Fluency in additional languages.

Responsibilities

Greet clients and help establish a positive client experience.
Check clients in and out of the hospital.
Book appointments.
Take payments and deposits, and discuss financial questions with clients.
Handle busy phone lines and answer multiple calls.
Act as a liaison between clients and clinical staff.
Enter data accurately and maintain attention to detail.
Work collaboratively with colleagues and build relationships with clients and the community.