Client Experience Representative- Overnight

Veritas Veterinary Partners•Toms River, NJ

19h•$17 - $21•Onsite

About The Position

GSVS Veterinary Emergency Care Toms River is hiring a Client Service Representative to support its emergency veterinary clinic. The role is on the front lines of the clinic, greeting clients and helping set the stage for a positive client experience. Representatives serve as ambassadors of GSVS and handle client check-in and checkout, appointment scheduling, payments, and busy phone lines. Experience in a fast-paced, customer-facing role is required; veterinary experience is preferred, and training may be provided to the right candidate. The schedule is Wednesday through Saturday, 11 p.m. to 9 a.m. The clinic describes its workplace as collaborative, supportive, friendly, and fast-paced, with opportunities to develop new skills and contribute to high-quality patient care. The position is based at GSVS Veterinary Emergency Care Toms River, 1882 Hooper Ave, Toms River, NJ 08753.

Requirements

At least 1 year of experience in a client service role.
Experience in an animal-related field.
Excellent communication skills.
Ability to answer multiple phone lines.
Data-entry ability and attention to detail.
Comfort taking deposits and discussing financial questions with clients.
Empathy and compassion for clients.
Ability to be discreet and professional when appropriate.
Ability to work collaboratively and develop long-term relationships with colleagues, clients, and the community.
Positive outlook and ability to work well in a collaborative environment.
Honesty, integrity, and a desire to learn.
Ability to speak, read, and write English proficiently.
Applicants must be authorized to work in the U.S.

Nice To Haves

Veterinary experience is preferred.
Fluency in additional languages is preferred but not required.

Responsibilities

Greet clients entering the clinic and help create a positive client experience.
Check clients in and out of the hospital.
Book appointments.
Take payments and deposits and discuss financial questions with clients.
Answer multiple busy phone lines.
Act as a liaison between clients and clinical staff.
Enter data accurately and attend to detail.
Maintain discretion and professionalism when appropriate.
Build collaborative, long-term relationships with colleagues, clients, and the community.

Benefits

Competitive salary based on experience.
Health, dental, and vision insurance, with an HSA option; some plans are paid 100%.
Maternity and paternity leave.
401(k) retirement plan with employer match.
Licensing fees paid for credentialed technicians.
Employee referral bonus.
Paid time off.
Mental health support with Talkspace.
Uniforms provided.
Pet discounts for medical care.
Sign-on bonus eligibility for full-time credentialed technicians.