Honda Client Experience Manager (Sales Facilitator)

CLAWSON HONDA OF FRESNO•Fresno, CA

5d•Onsite

About The Position

As an ambassador to the Company, the Client Experience Manager (previously known as a sales facilitator) will be professional, approachable, honest, and have strong in-person presentational skills. The Sales facilitator must maintain current knowledge and training of the dealership’s vehicles and models. The individual must be self-motivated, have a strong work ethic, and be driven by success. CEM's will take customers on test drives, and be accountable for ensuring all proper paperwork and documentation is complete and accurate to keep compliant with federal, state, and local laws. Candidates will be handling finances and working alongside the finance managers to ensure the customer understands and is comfortable with the process. Punjabi/Spanish speaking candidates preferred.

Requirements

Possess a valid driver's license alongside an insurable driving record.
Ability to create relationships resulting in returning a customer base.
Effective interpersonal communication skills.
Knowledgeable in using computer programs such as Microsoft Office: E-mail, Excel, and Word, VIN Solutions or another CRM Application.
Ability to work independently and be self-motivated.
Desire to work in a commission, performance-based, environment.
Must possess or have the ability to acquire a sales license.

Nice To Haves

Automotive experience is a bonus.
Punjabi/Spanish speaking candidates preferred.

Responsibilities

Act as an ambassador for the Company.
Maintain current knowledge and training of the dealership’s vehicles and models.
Take customers on test drives.
Ensure all proper paperwork and documentation is complete and accurate to maintain compliance with federal, state, and local laws.
Handle finances and work alongside finance managers to ensure customer understanding and comfort with the process.