Membership Sales & Client Experience Manager
About The Position
Scissors & Scotch is a barbershop and bar that offers an upscale yet approachable atmosphere. We cater to a diverse clientele seeking an exceptional haircut and a "Cheers"-like experience where everyone feels known. As the Lounge Lead, you are the operational and cultural leader of the lounge. Your role involves setting the tone for every guest's experience, coaching the lounge team, managing the bar, and driving business growth through membership sales, relationship building, and outstanding hospitality. You will lead by example, demonstrating strong personal sales, maintaining a spotless lounge, and fostering a collaborative team environment.
Requirements
- Be a good person; do not be a jerk.
- Love meeting, talking to, and connecting with people.
- Enjoy sales, especially when the sale saves the client money and truly makes sense.
- Ability to lead a team: train, coach, and hold the lounge team accountable on membership conversations, prebooking, and hospitality.
- Proficiency with computers, including POS systems, appointment booking, sales tracking, and inventory management.
- Ability to run the bar: keep the lounge and bar clean and inviting, order supplies weekly, manage bar inventory, and ensure liquor laws are followed, including ID verification and responsible service. Bar experience is not required, but organization is essential.
- Desire to work in an upscale environment and maintain a professional appearance.
- Commitment to personal growth and skill development.
- Enjoy working towards goals and celebrating wins.
Nice To Haves
- Membership sales experience
- Team lead or supervisory experience
- Experience in boutique fitness (Orangetheory, Club Pilates, StretchLab, Perspire etc.)
- Experience in membership-based businesses like Amazing Lash, European Wax Center, Massage Envy, or tanning salons
- Luxury hospitality or concierge experience
- Bartending or bar management experience
- Retail sales experience
- Customer service experience
Responsibilities
- Driving membership sales and prebooking through confident, knowledgeable client conversations, and coaching your team to do the same
- Delivering a professional, welcoming experience for every guest from arrival through departure
- Keeping the lounge and bar clean, stocked, and inviting: weekly supply orders, bar inventory, and monthly physical counts
- Ensuring liquor compliance and responsible service
- Monitoring lounge performance metrics and reporting to leadership
- Planning lounge events and activations (at least two per month)
- Completing daily checklists, nightly bank deposits, and required reporting
- Leading by example and upholding the S&S culture in everything you do
Benefits
- Competitive pay
- Flexible scheduling
- Paid Time Off
- Health, Dental & Vision Benefits
- Career advancement opportunities
- Closed on major holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
