Manager, Membership Experience (57335)

DIAMOND BASEBALL HOLDINGS LLC•Oklahoma City, OK

9d•Onsite

About The Position

The Membership Experience Manager will be responsible for managing all corporate season ticket accounts and generating additional revenue from this client base. This position will also manage the order process for all suite orders. The Membership Experience Manager will also manage the logistics for all Season Ticket Member events including building out schedule of events, invite schedule, and execution of each event. This position will also manage the process for all season ticket touchpoints that are made in the off-season and through the season.

Requirements

2+ Years working in Ticket Service or Sales
Customer service experience required
Excellent interpersonal, communication, and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.

Responsibilities

Act as lead contact for all suite partners
Build relationships with suite partners and their staffs
Meet and exceed needs of each individual suite partner
Contact all partners on a regular basis for updates and feedback
Be 100% accessible for questions or concerns during game days and non-game days
Consistently monitor and prepare suites as needed before gates open/guests arrive on game days
Manage corporate season ticket accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
Act as main representative between PSC, suiteholders and Comets sales staff for all suite catering orders
Create a constant communication loop with all season ticket accounts to ensure they have all information related to package (including upcoming events, payments, special promotions)
Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, handwritten notes, emails, and premium client experiences on special occasions
Find opportunities to go above & beyond for season ticket member special occasions to drive loyalty
Coordinate between ticket leadership and marketing team in creating necessary marketing materials for all season ticket events
Track all account activity in Microsoft Dynamics (CRM)
Process payments for STMs
Troubleshoot season ticket member issues
Manage all suite catering orders
Other duties and special projects as assigned