Museum Experience Facilitator

Cayton Children's Museum • Santa Monica, CA

6d • $23 - $25 • Onsite

About The Position

The Cayton Children's Museum is a nonprofit organization dedicated to serving the diverse communities of the greater Los Angeles area through engaging exhibits, playful learning, and responsive programming. Their mission is to activate the power of PLAY to enrich children's lives, build stronger communities, and create a better world. They aim to nurture children of all backgrounds and abilities to become engaged global citizens by facilitating collaborative, experiential learning and creative expression both within the museum and through community programs. The museum is currently undergoing a period of significant change and opportunity, making this role critical to its future.

Requirements

• High school diploma required.
• Proficiency in Microsoft Office, and other standard office software systems and collaboration tools.
• Able to respond to challenging situations in a calm and comforting manner.
• Attention to detail, well-organized, and reliable.
• Excellent written and verbal communication skills.
• Ability to think strategically and creatively.
• Ability to follow instructions and work well independently as well as with others.
• Highly responsible, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.
• Great interpersonal skills and ability to represent the organization and work with diverse staff, Board, volunteers, and vendors.
• Move about the facility to access file cabinets, office machinery, storage shelves, etc.
• Lift up to 25 lbs.
• Stand extended periods of time; accommodation can be made where necessary.
• Communicate via telephone, video conference, email, and in-person.

Nice To Haves

• Bachelor’s degree preferred.
• Bilingual English/Spanish, both written and oral, preferred.
• Experience teaching or working with children 0-10 years of age is desirable.
• Previous experience as a receptionist, concierge, in administrative role or similar guest service role, a plus.
• Experience working in a fast-paced events environment desirable.

Responsibilities

• Serve as a welcoming and engaging host to all Museum visitors.
• Provide exceptional customer service.
• Activate permanent exhibits.
• Inspire learning through programs such as arts and crafts, music, drama, physical movement, storytelling, and cooperative games.
• Assist in the facilitation of private events such as birthday parties, rentals, field trips, camps, festivals, and tours.
• Ensure safety policies are maintained to foster a playful and inclusive environment for children and families.
• Welcome all Museum guests, orient visitors to the Museum's space, answer questions, address customer service needs, diplomatically resolve problems, and provide up-to-date information on programs, events and activities.
• Prepare materials, supplies and props for programs occurring in the Museum, online, and throughout the community, including field trips, classes, camps, birthday parties, and community outreach.
• Initiate daily exhibit start-up and shutdown processes.
• Participate in routine facility checks, monitor exhibits, reset props, remove unsafe objects, support basic maintenance and cleaning, and report needs to management.
• Answer, screen, and forward incoming phone calls as well as emails while assisting the front desk.
• Manage traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.
• Assist visitors with frequent questions and needs.
• Facilitate ticket sales, membership sales, museum store sales.
• Maintain knowledge of museum store products and inventory systems.
• Maintain upkeep and restock of Museum store.
• Assist guests as they shop and make appropriate store recommendations.
• Assist Events team with smooth implementation of events.
• Perform set-up, breakdown, clean-up and reset procedures prior to, during, and at the conclusion of events and museum programs.
• Ensure safety policies are maintained by communicating to guests via PA announcements, regular monitoring of the floor and through exemplifying our safety standards.
• Other duties as assigned.

Benefits

• Equal Opportunity/Affirmative Action employer.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Complies with California wage and hour laws, including overtime pay, meal and rest breaks, and minimum wage requirements.
• Adherence to California Occupational Safety and Health Administration (Cal/OSHA) standards to ensure a safe working environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED