Responsable de L'expérience Client | Client Experience Leader

Harry Rosen • Montreal, QC

62d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Responsable de L'expérience Client Permanent à temps plein Relevant de : Leader des ventes Harry Rosen, Les Cours Mont Royal Montréal, Québec 1455 rue Peel, Montréal, Québec H3A 1T5 Ton style, ta carrière Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. We are looking for a Client Experience Leader to join our Store team. In this role, you’ll be responsible for: Performance Leadership Coach Clothing Advisors and Specialists to maximize personal sales productivity Develop and maintain in-store and after sales service standards Ensure that all Clientele Development activities are executed Adopt role of Eagle on the Floor and practice EID behaviours Drive adoption of Herringbone and the meeting of digital sales goals Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps Attraction, Retention, and Development Hire and train new Clothing Advisors and Specialists Administer training programs and ensure all required On-boarding and assigned training is completed Hold one-on-one meetings and complete performance assessments Policies and Procedures Ensure team alignment to all store and operational policy/procedures and cultural standards Ensure team alignment on store protection and LP policies and standards Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details. We’ve been officially recognized as one of Canada’s Best Managed Companies and among the top 10 Corporate Cultures in Canada. To support this level of success, we look for candidates who are driven to succeed at all levels. Our business is based on fostering confidence, and our Associates shape the day-to-day experiences that help our customers look and feel their best. We have been specializing in luxury menswear for over 60 years and our commitment to personable and detail-oriented service has made us one of the most highly regarded men’s clothing retailers in the world.

Requirements

• A minimum of 3 years of retail experience with leadership capacity in managing a store/department
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values

Nice To Haves

• Experience in the retail industry is preferred.
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure.

Responsibilities

• Coach Clothing Advisors and Specialists to maximize personal sales productivity
• Develop and maintain in-store and after sales service standards
• Ensure that all Clientele Development activities are executed
• Adopt role of Eagle on the Floor and practice EID behaviours
• Drive adoption of Herringbone and the meeting of digital sales goals
• Ensure Advisors are building omni-channel clients by assisting through all channels (in-store, online, and
• Promote and educate Advisors and clients on all aspects of the program including the point system, benefits, and activation steps
• Hire and train new Clothing Advisors and Specialists
• Administer training programs and ensure all required On-boarding and assigned training is completed
• Hold one-on-one meetings and complete performance assessments
• Ensure team alignment to all store and operational policy/procedures and cultural standards
• Ensure team alignment on store protection and LP policies and standards

Benefits

• Competitive pay program
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed