Client Experience Intern

Interac Corp.•Toronto, ON

1d•CA$23 - CA$25•Hybrid

About The Position

This internship is with the CX Strategy & Enablement team, focusing on Client Experience, CRM, and Sales Enablement. The intern will gain hands-on experience supporting key functions, learning how client insights are captured, structured, and used to inform strategic decisions, and improving the overall client journey. The role involves producing stakeholder-facing presentations, supporting sales operations, collecting user feedback on technology tools, and executing tasks within Qualtrics and Salesforce.

Requirements

Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program
Solid verbal, written and analytical communication skills. You are able to articulate your complex concepts succinctly in a clear, concise manner.
Relationship-building and strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels – you are client focused, customer driven and work well under pressure
Proficiency in the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI, MS Teams) with preference for those who can create visually engaging & compelling PowerPoint presentations
Understanding that success is in the details – you notice things that others don't. Your analytical skills help you to interpret data and inform your decision-making
Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner
Understanding and willingness to learn the payments, fintech, or financial services industry
You are a proactive problem-solver with a demonstrated track record being able to identify issues as they arise and can triage accordingly
Comfortable with learning and working effectively either independently or with groups across different functions and levels – you are committed to customer service
Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines

Nice To Haves

Previous experience working with a CRM platform (Salesforce) and other sales tools is an asset.
Previous customer experience, account management, or sales experience an asset
Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clear, concise and informational way
Ability to think outside the box and propose creative ideas
You don’t take yourself too seriously and enjoy having fun at work

Responsibilities

Produce high-quality, stakeholder-facing presentations that drive alignment, inform decisions, and support business goals.
Support key business operations within our sales organization, including developing and implementing processes, managing internal reporting, exploring new projects or vendors, and contributing to broader organizational initiatives.
Collect user feedback on existing technology tools and help coordinate and facilitate group training sessions to enhance team adoption and effectiveness.
Execute Qualtrics (Experience Management) and Salesforce (CRM) support tasks such as analyzing user data, updating dashboards and reports, maintaining accurate contact and account information.