Client Experience - FX Data Services Intern
OANDA
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Posted:
August 30, 2023
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Hybrid
About the position
Join OANDA, a global leader in online multi-asset trading services, currency data, corporate payments, and FX services. As part of our Sales and Client Experience Team, you will support our US team and act as a front-line point-of-contact for our customers. Your responsibilities will include educating customers about our products, handling invoicing and payment inquiries, and providing troubleshooting assistance. This is an opportunity to work in a global, multicultural team and contribute innovative ideas to enhance the daily trading experience of thousands of customers.
Responsibilities
- Assist and educate customers on FX data products and services offered by OANDA
- Provide advanced troubleshooting assistance to customers having difficulty accessing the FX data API and web tools
- Assist clients with invoicing, payments, and document requests
- Work to maintain the standards of the department and ensure that you stay in line with the assigned metrics for the role
Requirements
- University degree completed or in progress, preferably in Finance, Economics, Accountancy area.
- Fluent English.
- Availability to work full time for 3 months.
- Previous experience Client facing (Sales /
Benefits
- University degree completed or in progress, preferably in Finance, Economics, Accountancy area.
- Fluent English.
- Availability to work full time for 3 months.
- Previous experience Client facing (Sales / Customer Support) or Accounts Receivable role will be a plus.
- Very good communication skills, maturity and responsibility.
- Ability to work independently and take the initiative.