Client Experience Coordinator | Omaha, NE

Davey Tree Expert•Omaha, NE

5d•Onsite

About The Position

The Davey Tree Expert Company is seeking a Client Experience Coordinator to support its Omaha team of tree care professionals. The role is the first point of contact for clients and the office, and helps coordinate client communications, proposals, contracts, employee timekeeping, office administration, invoicing, and accounts receivable. The position is onsite in Omaha, Nebraska, with travel expectations of up to 25%. The stated pay rate is $24–$27 per hour, depending on experience (DOE).

Requirements

At least two years of experience with office processes and office administration procedures.
Type at least 45 words per minute.
Outstanding telephone and communication skills.
Proficiency in Microsoft Outlook, Word, and Excel.
Ability to meet deadlines, with attention to detail and accuracy.
Expert organizational skills and ability to multitask.

Nice To Haves

Prior experience working with CRM and SAP systems.

Responsibilities

Serve as the first point of contact and triage client and office needs.
Handle calls from current and prospective clients.
Produce proposals and initiate contracts.
Process employee timesheets.
Maintain databases and spreadsheets.
Order and maintain office supplies.
Invoice clients, manage accounts receivable, and maintain files.

Benefits

Paid time off and paid holidays.
Opportunities for advancement.
Job-specific equipment and safety gear provided.
401(k) retirement savings plan with company match.
Employee-owned company and discounted stock purchase options.
Group health plan.
Employee referral bonus program.
Career Development Program supported by industry expert safety specialists and skills trainers.
Scholarship Program for children of employees.
Charitable matching gift program.