CUSTOMER EXPERIENCE MANAGER - OMAHA, NE

Compass Group • Omaha, NE

2d • $60,000 - $70,000

About The Position

The Customer Experience Manager manages key client accounts, strengthens client relationships, ensures service excellence, and supports operational teams. The role contributes to client retention, service optimization, and overall client satisfaction. The manager serves as the primary contact for assigned clients, understands their needs, and coordinates tailored service and solutions with internal departments. The position is based in Omaha, Nebraska, and offers a salary of $60,000–$70,000 per year, a yearly bonus opportunity, and a company car.

Requirements

• At least 3 years of experience in client relations, account management, customer success, or a related field.
• Strong interpersonal, communication, and presentation skills.
• Ability to manage multiple accounts and conflicting priorities.
• Problem-solving mindset and a high level of professionalism.
• Experience working cross-functionally with internal teams.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, and route management software.
• High level of organization and attention to detail.

Nice To Haves

• Proficiency in CRM tools.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture long-term client relationships.
• Understand client needs and provide tailored services and solutions.
• Collaborate with internal departments to ensure seamless client support.
• Monitor client satisfaction and implement improvement strategies.
• Identify opportunities to expand client engagement.
• Track client issues, follow up on resolutions, and ensure timely communication.
• Prepare reports, updates, and presentations for leadership and clients.
• Support overall client success initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance and AD&D
• Disability insurance
• Retirement plan
• Paid time off
• Holiday time off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Yearly bonus opportunity
• Company car

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed