Client Executive

Applied Systems, Inc.•,

19h•$150,000 - $240,000•Remote

About The Position

Cytora, a division of Applied Systems company, is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform drives smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem, and we’re looking for curious, collaborative minds ready to help shape what’s next. We’re looking for a Client Executive to join our Cytora Account Management team and solve meaningful challenges and contribute to cutting-edge AI solutions for insurers and brokers worldwide.

Requirements

10+ years in Account Management or Customer Success in commercial insurance, with insurance or insurtech experience
Deep insurance carrier experience
Strong relationship management skills, with the ability to build trusted senior relationships across underwriting, operations, and IT and lead QBRs or executive readouts
Workflow-minded – able to sit with a customer, understand how submissions, intake, and triage work today, and show where Cytora fits into the daily process
Product and AI fluent – able to deliver targeted demos and speak clearly about LLMs, data flows, and APIs, always tying tech back to underwriting and operations value
Cross-functional orchestrator – partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions
Bachelor’s degree or equivalent experience

Responsibilities

Manage a book of strategic carrier and broker accounts as the primary post-sale point of contact
Learn each customer’s underwriting and claims workflows and show how Cytora fits into their day-to-day process to drive adoption
Track adoption and contract utilization against targets, flagging gaps and driving corrective action
Broaden your network within each account, building relationships from senior stakeholders to project teams across underwriting, operations, and IT
Run QBRs and executive business reviews to align on value delivered and shape renewal and expansion plans
Multithread senior relationships (CUO, CIO, UW Ops, IT) and lead platform walkthroughs that connect AI and data capabilities to underwriting and operations value
Travel as needed (up to 50%) for onsite workshops, enablement, and executive sessions