Client Enrollment Specialist (English/Spanish)
About The Position
The Client Enrollment Specialist (CES) plays a key client-facing role, coordinating with families, health insurers, and internal teams to ensure a smooth and supportive onboarding experience. From first contact through service launch, the CES guides clients through every step of the process with professionalism, efficiency, and care. We’re seeking a proactive and detail-oriented professional with experience in client service and project coordination. This role requires fluency in both Spanish and English, and a strong ability to troubleshoot issues and keep multiple processes moving forward simultaneously.
Requirements
- Fluent in both Spanish and English (written and spoken)
- Associate’s degree required; Bachelor’s degree preferred or equivalent combination of education and experience
- 2–3 years of experience in a client-facing service role
- Strong interpersonal, written, and verbal communication skills
- Demonstrated ability to work on cross-functional projects and manage data
- Comfortable navigating multiple digital tools and platforms with speed and accuracy
- Skilled in Google Workspace or Microsoft Office
- Ability to manage sensitive information with discretion
- Strong multitasking, problem-solving, and prioritization skills in a fast-paced environment
- Reliable high-speed internet connection: Latency <50 ms, Jitter <30 ms, Packet Loss 0%
Nice To Haves
- Prior experience in healthcare, behavioral health, client authorizations, or case management is a plus
Responsibilities
- Serve as the primary point of contact for new clients during the intake and onboarding process
- Collect and manage client data to facilitate insurance authorizations, service setup, and payment processing
- Communicate clearly and professionally with clients, insurers, and internal teams to ensure accurate and timely information sharing
- Troubleshoot issues creatively and independently as they arise
- Prepare, collect, and submit documentation to health insurance payers, including authorizations, agreements, and contracts
- Support cross-functional projects and periodic service audits
- Build expertise in Kyo’s practice and project management platforms; assist teams with technical or process-related questions
- Maintain accurate tracking of client onboarding steps within internal systems
- Perform other related duties as assigned
Benefits
- Competitive compensation and opportunities for professional growth
- Paid vacation and holidays
- 401(k) retirement plan
- Comprehensive medical, dental, vision, and life insurance
- Cell phone stipend
- Employee Assistance Program (EAP)
- Supportive, collaborative team culture
- A mission-driven organization dedicated to improving live
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
