Client Engagement Specialist - Life Premium Finance

AFCO Credit•Lake Forest, IL

1d•Onsite

About The Position

The Client Engagement Specialist’s (CES) primary role is to build and develop solid long-lasting client relationships over time through consistent delivery of competitive loan product offerings and loan servicing. The CES follows up on pending cases and upcoming renewals, working closely with Senior Management to drive business volume. The CES evaluates loan opportunities, underwrites the credit risk and delivers executable loan commitments/agreements offering competitive and marketable rates and loan terms to Agent/Broker clients. The credit decisioning process includes: interpreting borrower financial statements, reviewing policy illustrations and any policy attributes and the related impact to the deal. It is also critical that the CES understands the competition and their product offerings. The CES makes recommendations to senior management and/or underwriting on transactions. Additionally, the CES is client facing, responsible for building trust, and is accountable for establishing and maintaining relationships with clients. They are the first and primary go-to contact for the client and will work with the client throughout the process. Additionally, the CES must follow-up to secure quote and renewal opportunities while building/maintaining Client relationships over time. Upon receipt of an executed loan document package, the CES must review the documents to ensure the documents are compliant with the approval granted and have met any additional related approval conditions (if applicable). The CES prepares and submits the funding packet for loan activation and funding. The CES is responsible for a subset of the total portfolio assigned to them. This includes, amongst other things, monitoring collateral position, calculating cross-over date, generating required notices, surrendering policies, and liquidating collateral. On a regular basis, generally weekly, the CES along with their manger are responsible for co-leading a territory portfolio status call with the Portfolio Manager. The purpose of this call is to discuss accounts that have upcoming action items. The CES works closely with their manager, The Chief Business Development Officer, the Chief Administrative officer and other members of the life premium team to collaborate on new cases, upcoming renewals and overall management of their portfolio. Largely independent, the CES must be a self-starter - tracking territory performance versus plan.

Requirements

Associate’s degree or equivalent education and related training
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Excellent written and verbal communication skills
Excellent organizational skills
Strong math aptitude
Ability to travel, occasionally overnight

Nice To Haves

Commercial insurance and financial services experience
Proven internal sales performance and relationship management via account or territory management

Responsibilities

Oversee quoting, underwriting and pricing activities. Ensure that pricing is in accordance with stipulated pricing grid, underwriting file is complete and accurate, and credit and profitability standards are maintained.
Ensure a high level of customer and client service is maintained. Responsible for timely delivery of term sheets, transaction documents, collateral calculations and other information as requested/required by customers and clients alike.
Develop and maintain productive relationships with customers that enhance sales for the life premium business unit.
Actively participate in Territory Meetings.
Prepare, review and submit funding requests as well as life insurance company policy surrender and/or loan documents.
Coordinate and participate in customer and client calls.
Be in compliance with all policies, procedures and operational guidelines.
Manage and mitigate risk factors.